Privacy Statement

When you visit our website www.alainpoot.nl or contact us, we collect information about you. In this privacy statement, we explain what we do with that information. We always handle your information carefully and store it securely. If you have any questions or want to know what information we have about you, please contact us. We may update this privacy statement if necessary. We therefore recommend that you review this privacy statement regularly to stay informed of any changes. This privacy statement was last updated on 23-10-2024.

Table of Contents

1. When does this privacy statement apply?
2. Who uses your data?
3. From whom do we collect data?
4. How do we obtain your data?
5. What data do we collect from you?
6. What do we use your data for?
7. How long do we store your data?
8. Who do we share your data with?
9. Where do we store your data?
10. How secure is your data with us?
11. What can you ask of us?
12. What rules apply to this privacy statement?
13. What cookies do we use?
14. What do we do with data from minors?
15. Do you have a question about this privacy statement?

1. When does this privacy statement apply?
This privacy statement applies to all personal data we process and all domains related to us. It concerns personal data from anyone who has had contact with us or visited our website, including visitors, customers, and business contacts. Personal data are all data that can be traced back to you as an individual, such as your name, phone number, IP address, customer number, or browsing behaviour. For more information on personal data, visit the website of the Dutch Data Protection Authority.

2. Who uses my data?
Alain Poot Orchids is responsible for the website www.alainpoot.nl and is the organisation responsible for processing your personal data as described in this privacy statement. The full details are:
Alain Poot Orchids
Kooltuin 16
2645AX Delfgauw
60275901

3. From whom do we collect data?
We process personal data from anyone who has had contact with us or visited our website. This includes visitors, private customers, business clients, and contacts of our partners.

4. How do we obtain your data?
We obtain your data directly from you when you visit our website.

5. What data do we collect from you?
We use the following data: cookies.

6. What do we use your data for?
We use your personal data solely for the purpose for which we are allowed to use it: we use your data to comply with the law, such as storing data for tax purposes.

7. How long do we store your data?
We store your personal data as long as we are required to by law and for as long as necessary for the purpose for which we use your data. For example, as long as you are a customer with us, we retain your data for the statutory retention period of seven years. After that, we only store your data for statistical purposes and to resolve any complaints or legal matters. If you would like to know how long we store specific data, please contact us.

8. Who do we share your data with?
Your personal data is only used by us. We will never share your personal data with others.

9. Where do we store your data?
We process your data within the European Economic Area (EEA). This means that we also store your data within the EEA. If you have any questions about this, please feel free to contact us.

10. How secure is your data with us?
We have taken significant steps to ensure that your data is secured both organisationally and technically. We have secured our systems and communication channels to ensure your data does not fall into the wrong hands. Your data is safe with us. We also ensure that only authorised individuals have access to your data. If you have questions about our specific security measures, please contact us.

11. What can you ask of us?
Since we use personal data, you have several rights. These rights are listed below.

Right to information
We must explain in a clear and understandable way what we do with your data and what control you have over it. Therefore, this privacy statement provides an overview of what data we collect and how we handle it.

Right to access
You may ask us at any time to access the data we hold about you.

Right to rectification
You may ask us to correct your data if it is incorrect or incomplete.

Right to object
You may object to the processing of your data if you disagree with how we handle your personal data. This right applies to data we use for direct marketing. You can ask us not to send you any more emails or personalised recommendations on our website.

Right to data portability
If you are a customer with us or have given consent for us to use your data, you may ask us to provide you with the digital data we have about you. You can transfer this data to another organisation if you wish.

Right to restriction
You may ask us to restrict the use of your data. This means that we may only store your data but not use it in certain cases.

Right to be forgotten
You may ask us to delete all the data we have about you. We will remove all data that can be traced back to you. In some cases, we may still be required to retain certain data, for example, for tax purposes for seven years.

Right to file a complaint
You may file a complaint about how we handle your data. If you have a complaint, we will gladly resolve it. Please contact us. You may also submit your complaint to the Dutch Data Protection Authority. In the worst case, you can take your complaint to court. In that case, the court in the location of Alain Poot Orchids will handle your complaint.

How to submit a request or complaint?
Please send your request or complaint to us via orchids@alainpoot.nl. We will process your request or complaint within 30 days. If there are multiple requests or complaints or if your request is complex, it may take more time. In that case, we will contact you within 60 days. We may ask you to verify your identity. In that case, we will request your data to ensure you are the correct person the data pertains to.

12. What rules apply to this privacy statement?
Our privacy statement must comply with various requirements. These requirements are primarily found in the General Data Protection Regulation (GDPR). Additionally, general rules under Dutch law apply to our privacy statement.

13. What cookies do we use?
You can specify which data we may use from you. If you have given us consent to personalise your profile based on your browsing and search behaviour, we can adjust our website to make it easier and more personalised for you. We do this using cookies. A cookie is a small text file placed on your hardware when you visit our website. We use the following types of cookies on our website: functional cookies, such as session and login cookies for tracking session and login information.

14. What do we do with data from minors?
Our website and organisation do not specifically target minors. This means that if you are under 18, you need permission from a parent or guardian to use our website. If you visit our website or webshop as a minor, we assume you have received this permission before your visit.

15. Do you have a question about this privacy statement?
If you have a question about our privacy statement, please feel free to contact us by sending an email to orchids@alainpoot.nl. We will be happy to assist you.